Business Support Manager at Snaphunt Pte. Ltd.
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Senior Customer Success Executive - Retail (4-8 yrs)
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Fantastic work culture
Our client is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS.
The Job
Your responsibilities will include:
- Own and manage customer relationships from the point of sale through successful implementation.
- Develop measurements to help understand the impact of successful implementation.
- Taking care of smooth Onboarding, Training and Implementation process
- Create initiatives that help to drive successful product implementation.
- Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Respond to customer emails, chats, and calls regarding implementation.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Ideal Candidate :
What you will bring :
- 4+ years' experience working into Customer/Client facing role
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally and with customers
- Excellent listening, presentation and communication skills at all business levels
- The ability to partner with customers in developing their strategic direction
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
