Assistant Manager HR at Guru Networks Pvt. Ltd.
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Senior Client Support Officer - Non-Technical (4-8 yrs)
Working Days : 5 with morning or evening shifts
Responsibilities:
- Resolve customer queries & complaints
- Identify, understand and analyze issues and communicate with both internal & external stakeholders
- Contribute to the development of new/ existing products and updates; and have complete product knowledge
- Maintaining focus on ensuring and improving customer satisfaction
- Managing existing client relations and building new ones
Skill Set:
- Exceptional verbal & written communication skills
- Must have the ability to function under pressure in an independent environment
- Must be an extrovert
- Should possess a high degree of initiative and self-motivation to drive results
- Should be a team player and a self-starter
- Proficiency using MS Word, Outlook and Excel would be an added advantage
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