HR Recruiter at TGS The Global Skills
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Senior Client Servicing Executive - Logistics (3-6 yrs)
Sr. Client Servicing Executive
Number of positions - 2
Experience - 3 to 5 years
Skills - Problem solving, communication skills
Location - Mumbai (Western Mumbai preferably.)
Industry - Candidate should mandatorily have experience in the logistics industry (minimum 2-3 years)
REQUIREMENTS :
- Strong desire to learn
- Creative approach towards problem-solving
- Excellent verbal and written communication skills
- Staying updated with recent trends happening in the startup industry
- Good MS excel knowledge and ability to handle stress well.
Job Role and Responsibilities :
- should be pleasant and empathetic while they're Managing Enterprise clients.
- Resolve client complaints via phone, email, what Sapp.
- Possess great listening skills and patience
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customer's requests are attended accordingly and keep records of client interactions
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively
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