Position: Senior Executive - Business Development

Department: Business Development

Location: Chennai, India

Key Responsibilities:

- Make outbound calls to potential customers or existing

- Introduce and explain the company and its services toclients using a provided contact list or database.

- Introduce and explain the company and its services to prospects with the aim of generating interest and securing meetings.

- Identify and qualify sales leads through effective questioning and active listening.

- Maintain accurate and detailed records of customer interactions, including inquiries, feedback, or complaints, in a CRM and other systems.

- Follow predefined scripts or guidelines to ensure consistent and professional communication.

- Handle customer objections or concerns and provide appropriate solutions or information.

- Achieve individual targets for calls made or meetings scheduled.

- Build and maintain positive relationships with customers to ensure repeat business and customer loyalty.

- Collaborate with sales or marketing teams to coordinate follow-up activities and provide feedback on customer responses.

- Stay up-to-date with product knowledge, industry trends, and competitor offerings to effectively address customer queries and differentiate the company's offerings.

- Conduct surveys or gather customer feedback to assess customer satisfaction levels and identify areas for improvement.

- Adhere to company policies, procedures, and ethical standards during all customer interactions.

- Draft and send emails to all prospective clients which also includes designing email templates with compelling content and manage mailing lists.

Qualifications and Skills:

- Graduation / Post-graduation in any stream.

- Proven experience in business development, customer service, or sales roles is desirable preferably with native English speaking customers / clients.

- Excellent verbal & written communication skills, including active listening and clear articulation. Hindi would be definitely a big plus.

- Strong interpersonal skills to build rapport and establish trust with customers over the phone.

- Persuasive and negotiation skills to influence customer behavior and close sales.

- Ability to handle rejection and maintain a positive attitude during challenging situations.

- Basic computer literacy (MS-Office Package) and knowledge of using Zoho CRM (would be a plus but not mandatory).

- Result-oriented mindset with the ability to work independently and meet or exceed targets.

- Time management and organizational skills to prioritize tasks and maximize productivity.

- Familiarity with software services and the ability to quickly learn and adapt to new information.

If interested, Kindly share your updated cv

Pragya Gupta