Location : Bangalore

Education : MBA/PGDM

- Customer Handling Experience

- B2B

- Team Handling Experience

- Individual Contributor

Previous Functional Area

BUSINESS DEVELOPMENT

Previous Industry Experience : Fintech

Responsibilities :

Key Responsibility :

Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution

- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs 

- Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product. 

- Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption. 

- Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships. 

- Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner. 

- Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.

 - Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs. 

- Be the customer's advocate for feedback and changes into the functional areas they impact. 

- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers. 

- Track accounts to identify churn risk and work proactively to eliminate that risk.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.