Roles and Responsibilities :

- Manage all post-sales interactions with customers through strong relationship- building, product knowledge, planning and execution

- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

- Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.

- Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.

- Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.

- Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.

- Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.

- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.

- Be the customer's advocate for feedback and changes into the functional areas they impact.

- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.

- Track accounts to identify churn risk and work proactively to eliminate that risk.

Desired Skills and Experience :

- 1 - 5 years of Account Management & Customer engagement experience required.

- Proven experience in a customer facing roles. Should have worked with customers in managing customer requirements, delivering, and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.

- Strong communication skills and technical aptitude

- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.

- Organized and reliable; able to work independently with little direction when necessary.

- The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills

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