Recruitment Head at Zedass Associates
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Senior Associate - Customer Success (2-5 yrs)
- Customer query resolution in a timely manner to ensure the best possible customer experience
- Handling customer queries on email, chat and call
- Query resolution for the internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution
- Maintaining TAT as per SLA for the process
- Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background
- Proficient in verbal and written English
- Candidates who have already worked with Intercom, Front, Fresh desk or any Customer Support CRM would be preferred
- Process oriented, proactive and result driven individual
- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back end operations and fintech product
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