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Senior Associate - Customer Service - International Voice Process (1-4 yrs)
- Basic knowledge and understanding of overall client process
- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
- Comes up with new idea/s to improve own work area
- Technical functional knowledge - possesses technology savviness and adept in adapting to any changes in tools and processes
- Exhibits highest standards of ethics and integrity
- Demonstrates customer service skills
- Teamwork - Supports peers, superiors, and customers by going the extra mile in building rapport
- uses problem solving and analytical thinking skills in handling calls
- Adaptability to change
