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Senior Associate - Customer Service - Email Support - NBFC (4-8 yrs)
Are you ready to take the next leap in your career :
If you are looking for an opportunity to create an impact using your knowledge & expertise with the objective of maximising company performance, then we may have just the right opening for you.
Opportunity is with one of the reputed NBFC.
Role : Senior Associate - Customer Service (Email Support)
Location : Delhi
Roles & Responsibilities :
- Ensures adherence to Quality Management System and support for continual improvement
- To Supervise & Handle customer queries, resolve escalated issues, maintaining TAT, sound customer communication, etc.
- Assisting team in transactions and facilitating on day to day activities
- Good interpersonal, analyzing & problem-solving skills by means of effective & efficient communications.
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
- Respond to all the queries from the external & internal customers (sales, collections, etc) with accuracy following communication procedures & policies
- Ability to balance and prioritize multiple tasks
- Accountable for Internal Audits
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