Senior Associate - Client servicing - Sales - Courier Service (3-10 yrs)
JOB DESCRIPTION : Associate - Long Tail Team
Job Title : Sr. Associate (Client Servicing)
Function : Long Tail Team
Reporting : Manager - Long Tail Servicing Team
Experience : 2+ years
Location : Goa HQ
Profile :
- Account Manager work is to ensure client satisfaction with an organization's product or service. They are often the primary point of contact for a client.
- Their tasks include directing and controlling the processing and fulfillment of Orders, Fielding client's inquiries, New business opportunity & resolving their complaints.
- They may also help in streamline business operations, provide service training to their subordinates. Additionally, they would need to develop and implement SOPs.
Job Description :
- Client Servicing
- Managing Client Servicing expectations towards enhancing client NPS rating.
- Monitoring speed of delivery, volume & root cause of fluctuation for allocated clients.
- Monitoring and growing Share of Wallets with the allocated clients.
- Requires high level of co-ordination with multiple internal (Finance & Operations) & external (Clients & Client Staff) stakeholders.
- Identifying areas of concerns and actively participating in implementing needful actions.
- Designing SOP, mapping and freezing requirements and providing best solutions to the business.
- Performance review meeting with prospective clients to enhance base.
- Managing the payable for the allocated clients.
- Reporting.
- Escalation management, performance report evaluation, regulatory paperwork support.
- Sharing MIS reports with allocated clients.
- Sharing inputs over network expansion considering competitor presence & their strategy.
Skills & Expectation :
- Proficient in MS office especially, Excel, Word, and Power-point.
- Persuasive with details and facts.
- High comfort level working in a diverse environment.
- Excels at operating in a fast pace, community environment.
- Collaborative work style and commitment to get the job done.
- Good communication skills and analytical skills.
- Self Motivated & Quick learner.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.