Business Growth :

- Grow distribution and market share in the assigned area of operations

- Identify, interact and develop DSAs to align and drive business in the market

- Synthesise inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy

- Analyse data and identify improvement areas, corroborate through market visits to identify sweet spots for performance

- Benchmark and compare performance with territory to broad base good practices

- Plan market size, span & geographies for TSM/TL/BDE/FL's

- Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap

- Ability to understand formats/data so as to gather right information, viz, in cases when we want them to do surveys and develop insights

Stakeholder Management :

- Handle merchant escalations in market & partner with various internal stakeholders to resolve them

- Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc.

- Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders

- Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement.

People Management :

- Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team

- Onboard the new team members and help them assimilate Organization ways of working

- Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development

- Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs

- Understand the reasons of exit and take corrective action to reduce attrition

- Drive team level R&R and engagement practices

Quality Management :

- Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action.

- Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM

- Monitor performance on compliance parameters to ensure zero deviation