Experience: 2-6 years

Location: Sector- 62, Noida.

Skills Required:

Must be an excellent communicator, combining the ability to manage and handle challenging customers, readily shift priorities while ensuring that service level and quality objectives are achieved

Duties and Responsibilities : 

- Monitor and evaluate Customer Support monthly performance

- Manages and resolves daily client tickets

- Growing closely with client relations and working closely with Tech team to identify bugs responsible for the management of existing accounts

- Ensure that clients questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department

- Report, analyze and resolve system, clients and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience

- Build, establish and maintain open lines of communication with Technical Support Engineers, peers, trainers, managers, Engineering, Marketing and other areas of the company to facilitate problem solving

- Performs other related duties as assigned to ensure effective operation of the department

About SendinBlue:

SendinBlue is a product-based organization. We provide Saas based software email marketing & marketing automation, which is already no. 1 in France. Our head office is in France and one office is in Seattle, US. Here we are located in Noida sector 62. SendinBlue is the simplest, most reliable and cost-effective marketing platform. We have now over 1,00,000 active clients across the globe. It is already successful in France, now expanding its presence in global market. It is working to democratize the world of email marketing, one client at a time

For more details please visit us at www.sendinblue.com

WHY US:

- Multi cultural environment

- Competitive Salary

- Work Hard, Party Harder

- Awesome office space 

 
- Team Outings & Camping Trips

- Plenty of room for creativity.

- Friendly environment

- No Dress code

- Pick & drop from nearest metro station

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