Recruiter at SendinBlue
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SendinBlue - Customer Care Representative (0-3 yrs)
Experience : 0-3 years
Location : Sector- 62, Noida.
Skills Required : Must be an excellent communicator, combining the ability to manage and handle challenging customers, readily shift priorities while ensuring that service level and quality objectives are achieved.
Duties and Responsibilities :
- Monitor and evaluate Customer Support monthly performance.
- Manages and resolves daily client tickets.
- Growing closely with client relations and working closely with the Tech team to identify bugs.
- Responsible for the management of existing accounts.
- Ensure that clients questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department.
- Report, analyze and resolve system, clients and operational issues that impact service quality. Strive to provide all customers with outstanding customer experience.
- Build, establish and maintain open lines of communication with Technical Support Engineers, peers, trainers, managers, Engineering, Marketing and other areas of the company to facilitate problem-solving.
- Performs other related duties as assigned to ensure the effective operation of the department.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
