Job Responsibilities :

Demonstrates effective, clear and professional written and oral communication.

- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Education: 3rd level qualification - Graduation (No B.E & B.Tech Fresher)

- Eligible : Fresher & Experienced (0-3 years)

- Language: English proficiency

- 6 + months experience within a customer service /contact centre environment would be an advantage

- Demonstrated desire to expand skills into new areas.

- Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

- Business acumen in areas of e-commerce and retail is advantageous

- Process improvement awareness and experience

- Enthusiasm and strong self-motivation.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Ability to embrace constant change with flexibility and good grace.

- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

- Demonstrates effective communication, composure, and professional attitude

- Exemplary performance record, particularly with regard to quality & productivity

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