Female Customer Service Executive

- CSR is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Customer Service Representative Responsibilities :

- Manage all inbound and outbound calls in a proficient and timely manner

- Assisting the clients with the booking process over the telephone and ensure all booking requests are managed and handled in a professional manner.

- Ensuring payments and related paperwork are explained and assist the customer in completing the booking process.

- To ensure all administration and paperwork is processed efficiently in compliance with the company policy

- Responding promptly to customer queries and resolving the queries within the stipulated SLA coordinating with the concerned department.

- Responding to emails in a prompt and efficient manner.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Have a thorough knowledge of our products and services.

- Keeping records of customer interactions, transactions, comments, feedback and complaints.

- Work closely with your colleagues in delivering exceptional customer service to the customers.

- Ensure customer satisfaction and provide professional customer support.

- Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.

- Manage a portfolio of existing key accounts / customers

- Building and maintaining strong, long-lasting customer relationships

- Overseeing customer account management, including an understanding of customer requirements and identifying potential opportunities, also proposing suitable solutions within our product line

- Meet Individual / team qualitative and quantitative sales targets

- Excellent team player and mentoring new and existing staff as and when required.

Skills :

- 2-3 years experience of Contact Centre, Call Center or Hospitality industry is preferred

- Freshers can also apply

- Customer focused with strong selling and negotiation skills

- Basic accounting knowledge preferred

- Bachelor's degree preferably B.Com

- Must be Computer literate, well versed with MS Office and have excellent verbal and written skills.

- Ability to demonstrate effective interpersonal and communication skills with customers.

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