Job Profile : CRM Manager

Industry : Real Estate (Channel Partners)

Location - Plot 51, Sector 18, Sarhaul, Gurgaon Haryana 122015

Working Days - 5.5 (Alternate Saturdays and all Sundays off)

Work Timings - 10 AM to 7 PM

Roles and Responsibilities :

1. Coordinating between different departments internally and externally and delivering services committed to clients on time with quality.

2. Following operations function stringently as per SOPs.

3. Visiting and coordinating with clients to solve all the day to day operational queries of the company.

4. Plan day to day activities to complete assignments within the deadline.

5. Responsible for Client Satisfaction to high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancement

6. Managing post booking customer services till delivery/possession stage.

7. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document.

8. Responsible for all the operational works

9. Handle Face to Face client interaction.

10. Resolving customer complaints or queries brought to your attention.

11. Keep record of interactions with clients in the CRM software.

12. Create plans to address clients- business needs.

13. Schedule regular meetings with clients to ensure they are satisfied.

14. Act as point of contact for complaints and escalate issues as appropriate.

15. Ensure both the company and clients adhere to contract terms

16. Ensure timely issue resolution by taking required steps thereby avoiding any escalations

Skillsets Required :

1 Good problem - solving skills.

2 Should be good with Microsoft Excel knowledge.

3 Presentable, self - motivated and high confidence level.

4 Real Estate Exp preferable

5 Strong communication skills.

6 High service orientation.

7 Computer literacy.

8 Reliable and self-motivated.