HR executive at Seeba Group of Companies
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Seeba - Executive - Customer Support (1-2 yrs)
1. Research :
- Research through internet/ market survey / any other medium to understand trends and customer needs
2. Database Management :
- Create and ensure that the information in the database is updated on a regular basis
- Maintain the daily calling data in excel or the CRM software
3. Cold Calling & Customer Relationship:
- Contact potential or existing customers to inform them about our products
- Arrange for a client meeting via calls or emails
- Attend client meetings (if need be) and build a good relationship with customers
- Conduct a regular follow up via emails or calls to ensure maximum customer satisfaction
4. Others :
- Create presentations for client meetings
- Ensure all the necessary documents/ materials i.e catalogues, presentation, samples are ready for meetings
- Any other role or business activity that may be required by the management from time to time
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