Co-Founder at Sector 7 Workspaces Pvt. Ltd.
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Sector 7 - Community Manager (2-4 yrs)
Who You Are
If you believe in the concept of shared economy and are keen to make a dent in this sector, we would be delighted to hear you out. You will be a key member of the team and hence, a pivotal, senior level decision maker. You possess an entrepreneurial mind-set, gift of the gab, utmost level of confidence and can strike a conversation with anyone around.
You are a confident individual, a good conversationalist and an extrovert with a creative streak, borderline OCD and good people skills. Creativity is your thing, naturally. Your experience does not matter to us, but your understanding of people sure does. We- re waiting for you to assess and strategize our social goals and grab the steering wheel of this billion dollar industry.
Whats your Role :
- Community Head is integral to the member experience, sales performance and operational excellence
- You will be measured on your ability to maintain operational excellence in line with weekly and monthly building healthy social atmosphere at the centre
Key Responsibilities Operations:
- Service Community Members at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
- Ensure that any complaints and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
- Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
- Address day-to-day landlord issues including coordinating and managing building access as necessary
- Manage food and beverage offerings to ensure the quality and presentation are aligned with Sector7's brand
- Oversee the daily ordering and receipt of product from vendors
- Prepare building expense reports and budgets for Community Management review
- Organize the move-in and move-out schedules to minimize member issues
- Conduct periodic review and revision of base building documents
- Support the core team in making strategic decisions regarding the operational and financial performance and process optimization of the location
- Train Community Interns at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
Sales:
- Support the touring of new members when required
- Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
- Connect with local organizations and attend networking events to promote Sector7's community and identify potential members
- Support the referral of prospective or existing members to other locations when required
Hospitality:
- Develop relationships with members and proactively gather information on their needs to identify both Sector7 and member services that could help them achieve their goals
- Identify and execute opportunities to connect members with each other
- Support the planning and supervision of educational, professional and personal development events based on members- needs and requests
- Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
- Recommend best practices to your core team for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training
Skill Sets
- Bachelor's Degree or equivalent
- 2+ years experience in any relevant field
- Experience managing individual contributors required
- Financial literacy and business operations experience a plus
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization skills with the ability to multitask projects through from start to finish
- Passion and understanding for entrepreneurial communities
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