Section Manager

Role Overview :

Job Title : Supervisor Reward Level : Non-Management Functional Area : Retail & Marketing

Reports to : Floor Manager in large stores Store Manager in medium or small stores

Purpose of the Job Role

- Responsible for achieving sales by effectively managing the specified department, creating an effective team of staff, and ensuring a high level of customer service.

Key Accountabilities :

- Responsible for the day to day running of the store, maintaining standards, ensuring legal compliance checks on pricing etc

- Assist in cashier training and provide support to cashiers where required

- Ensure achievement of sales targets which have been set for the department and provide input when deciding the targets

- Continually monitor the achievement of sales targets and take corrective measures where required

- Provide clarity progress towards targets by communicating to the team the department, store and overall regional performance

- Ensure minimization of shrinkage levels in the department, training the teams on how to handle merchandise and protect stock

- Role model the highest standards of customer service with the team

- Understand customer needs and build a rapport with customers

- Manage customer complaints and queries resolving them to the best of your ability

- Ensure mystery shop targets are met by conducting periodic audits and taking corrective actions

- Ensure visual merchandising guidelines are adhered to and standards and maintained in the department/s provide feedback to visual merchandiser

- Execute all operational procedures effectively i.e. reporting daily sales

- Audit the department for achieving standards in fitting rooms and housekeeping, till areas etc

- Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team

- Ensure adequate learning and development of the team through on the job training, VM training, product training etc

- Ensure clarity of roles by dividing responsibilities between team members

- Develop team members by providing timely and constructive feedback to help team members identify their strengths and weaknesses.

- Motivate teams to drive sales and adhere to processes

Key Measures/KPIs

- Sales

- Service

- Standards

- People

- Costs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.