Manager - HR at SDP Labs
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SDP Labs - Customer Support Role (2-4 yrs)
1. Become an expert in leveraging the application to solve our clients- problems.
2. Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
3. Contribute to a self-service knowledge base of common customer inquiries.
4. Onboard new clients onto the system - train new users on how to use ProofHub and identify usage scenarios for ProofHub.
5. Support customers in finding the best ways of implementing ProofHub in their business environment.
6. Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team.
7. Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
8. Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
