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15/03 Farheen Khan
Manager at Schoolguru Eduserve Private Limited

Views:153 Applications:6 Rec. Actions:Recruiter Actions:1

SchoolGuru - Student Support Role (4-6 yrs)

UP/Meerut Job Code: 67243

Project Leader - Student Support (Academic Background) Meerut (CTC 4-6 LPA + Variables)


Functional/Technical skills :

- Should have worked in Customer Care or similar role

- Should be quick learner

- Should have good command over English & Hindi

- Basic computer knowledge with MS Word, MS Excel, MS PowerPoint, Internet and Email

Behavioural skills : 


- Communication skills/ team leading

- Highly self-motivated, willing to learn and adapt quickly

- Pleasing personality with good telephone etiquette

- Able to think creatively and structure solution

- Good team player and ability to motivate others

Role and Responsibilities :

- Timely and professional resolution of Student complaints, requests, issues through tele-calling /email

- Coordinating for the smooth processing of Student Admissions

- Coordinating with University officials for study content

- Coordinating with University officials for scheduling lecture recordings

- Coordinating for Examination related matters

- Coordinating for collection of student assignments and timely submission to University

- Ensuring timely collection of renewal fees from students

- Preparation and submission of reports as and when required by the University

- Network and coordinate with other team members including HO and University officials to address ticket resolutions

- Maintaining all updated reports as required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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