Key Roles : 

- Make regular outgoing calls on a given data and bring results and conversions

- Calling leads and make conversions

Key Responsibilities : 

- Contact potential or existing customers to inform them about a product or service using scripts

- Answer questions about products or the company

- Ask questions to understand customer requirements and close sales

- Direct prospects to the field sales team when needed

- Enter and update customer information in the database

- Take and process orders in an accurate manner

- Handle grievances to preserve the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and note useful information

- Have or create an error log report created or reviewed by the reporting manager

- Refer the error log report entered and minimize rejections

- Create quality check lists and ensure the content created are in alignment with the check list

- Document the on-the-job training received during the training or probation period, the feedbacks received from reporting manager and other stakeholders and the necessary corrective and preventive action taken

- Train new-comers to the team with the same roles and responsibilities

- Maintain a positive attitude at work

- Develop and be update with the latest tricks of the trade

- Should work independently and pay close attention to detail as and when required

- Constantly learn and develop communication and interpersonal skills while on job

- Represent the organisation in a professional manner at all times

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.