HRBP at SBI General Insurance Company Ltd
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SBI General Insurance - Executive - Customer Care (0-5 yrs)
- This position is responsible for handling voice and non voice customer queries/requests and facilitating policy servicing tasks as per assignment in the unit.
- Answer customer queries/request through touchpoints including calls & emails.
- Resolution to be provided within a defined timeline
- Perform the task assigned accurately to avoid repeat instances of customer interaction for the same issue
- Adherence to the designed schedule
- Co-ordination within the team to get the transaction resolved
- Accurate tagging of all activities performed during the day
- Participate in all coaching/training programs designed for the process
- Adhere to the compliance guidelines set for customer service process
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
