Building Customer Experience at SaveIN
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SaveIN - Customer Experience Role (1-7 yrs)
Key Responsibilities :
- Help Customers : Answer customer questions and concerns through phone calls, emails, and live chats quickly and politely.
- Solve Problems : Handle and fix any issues or complaints from customers to make sure they're happy with our service.
- Know Our Products : Learn about our products or services so you can provide accurate information and support.
- Follow Up : Make sure any issues or questions are fully resolved and follow up with customers if needed.
- Gather Feedback : Collect feedback from customers and share any common issues with our team to help improve our service.
- Work with the Team : Collaborate with other team members to solve complex problems and enhance customer service.
Qualifications :
- Experience : Previous experience in customer service is helpful but not necessary. Experience with phone calls, emails, and live chats is a plus.
- Communication Skills : Strong skills in talking and writing clearly and effectively.
- Problem-Solving : Ability to think critically and solve problems on your own.
- Tech Skills : Comfortable using CRM systems and chat software. Basic knowledge of MS Office (Word, Excel, Outlook) is needed.
- Customer Focus : Ability to understand and meet customer needs with kindness and professionalism.
- Organizational Skills : Good at managing multiple tasks and prioritizing them.
- Flexibility : Able to adapt to changes and handle various customer issues calmly.
