Responsibilities :

- Deliver interactive role-specific training sessions in both live and virtual classroom environments.

- Lead all Training activities including product information, competitor analysis, customer service etc.

- Develop training materials including presentations, videos, sales scripts and case studies.

- Enhance training effectiveness through new instructional delivery strategies and presentation skills.

- Monitor trainee participation, provide feedback, coaching and support post training sessions.

- Determine training needs by shadowing sales representatives, listening to calls, conferring with sales managers.

- Review and evaluate training programs for compliance.

- Conduct Skill gap analysis to identify areas of improvement.

- Developing individual coaching plans, providing resources and assistance, scheduling orientation with senior representatives.

- Develop individual results by maintaining policy and procedure resources, providing coaching; conducting training sessions, developing outcome improvement resources.

Requirements :

- Minimum 2-3 years experience in Learning and Development

- Hands on experience in creating e-learning modules, presentations etc

- Proficient working with MS Office and other tools.

- Excellent communication skills with the ability to effectively communicate complex technical concepts.

- Knowledge of training design principles and processes Behavioral Skills.

- Ability to work in a dynamic environment with limited supervision

- Good Analytical Skills and attention to detail.

- Listens to others views and consistently shares the knowledge and experience

- Excellent problem-solving capabilities and lateral thinking skills.

- People management, Customer Management, Escalation management.

- Excellent in Objection handling.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.