HR Manager at MNR Solutions
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Sales Support/Customer Support Role - Jewellery (2-5 yrs)
Customer Interaction :
- Provide support to US-based customers via phone, email, and chat.
- Handle customer inquiries, complaints, and issues related to jewellery products.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
Order Management :
- Process customer orders and ensure accurate entry into the system.
- Track and manage order status, ensuring timely delivery and addressing any issues that may arise.
- Coordinate with the warehouse and logistics teams to ensure efficient order fulfillment.
Sales Support :
- Assist the sales team in preparing quotes, proposals, and presentations.
- Provide support in managing sales pipelines and tracking sales metrics.
- Maintain and update customer records and sales databases.
Product Knowledge :
- Develop and maintain a thorough understanding of the jewellery products offered.
- Provide detailed product information and recommendations to customers.
- Stay updated on industry trends and new product launches.
Reporting and Documentation :
- Prepare regular reports on customer interactions, sales performance, and support activities.
- Document customer feedback and provide insights for product and service improvements.
- Maintain accurate and up-to-date records of all customer interactions.
Collaboration :
- Work closely with the sales, marketing, and product teams to ensure cohesive customer support.
- Participate in team meetings and contribute to discussions on process improvements and best practices.
- Provide training and support to new team members.
Qualifications :
- Minimum 2 years of experience in a sales support or customer service role, preferably in the jewellery industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work night shifts to support US customers.
- Detail-oriented with strong organizational skills.
