Business Support Manager at Snaphunt Pte. Ltd.
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Sales Role - Travel/Hospitality (1-4 yrs)
- Our client is looking for people who have demonstrated good skills in sales and customer relationship management.
The Job :
You will be responsible for :
- Responding to inquiries about our company's services and offerings.
- Determining each client's requirements, including destinations, length of stay, and transit time.
- Ensuring that clients pay the deposit before you commence with bookings.
- Informing clients about the cancellation policy, including salient dates and all penalties.
- Ascertaining and adhering to the available budget.
- Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
- Securing accommodation that is best suited to the budget and location of choice.
- Planning excursions based on each client's needs and interests.
- Accounting for mobility and medical needs during each phase of the trip planning process.
- Identifying opportunities for new business development through following up on leads and conducting research on target clients.
- New business generation by meeting potential clients to understand needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Building strong relationships with the existing portfolio of clients.
- Meeting and exceeding weekly and monthly activity and revenue targets.
- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly/monthly targets as set out by the business.
Ideal Candidate :
- You have at least 1 year experience within a Business Development role, ideally within the Hospitality industry.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder
- You are willing to undertake 0-30% travel.
- You have high school diploma or equivalent.
- Qualification in tourism or similar is preferred.
- You have demonstrable experience as a travel consultant, with expertise in local and international travel arrangements.
- You are computer literate, with exceptional desktop research and professional writing skills.
- You have top-notch interpersonal skills, including communication, respect, and empathy.
- You have ability to source the best quotes.
- You have a knack for delivering multiple outputs within tight turnaround times, as needed.
- You have capacity to deliver commendable services that surpass clients' expectations.
- You have good Communication Skills (good knowledge and speaking skills of Hindi, English essential) to be able to liaise effectively to different stakeholders across the region.
- You are proficient in using computer and working on internet based applications
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