Business Support Manager at Snaphunt Pte. Ltd.
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Sales Role - BPO (0-10 yrs)
- Attractive Salary & Benefits
- Fantastic work culture
- Leadership Role
We are hiring Sales Coordinator for a company that is a rapidly growing IT/ITES company specialized in offering unparalleled customized software applications, web services, mobile applications, digital marketing, ePublishing, and data conversions solutions.
The Job :
Role & Responsibilities :
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Delivering effective sales skills trainings to the sales teams.
- Coaching sales teams and helping them in applying training content to real life situations.
The Profile :
- You have at least 1 year experience within a B2C sales / account management, National Sales or Customer Service role, ideally within the Telecommunications industry.
- Experience within Sales Training and National Sales would be a strong advantage.
- Experience covering Consumer is strong plus.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
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