- Work alongside & learn from best in class talent

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

We are hiring for a company that provides homework assistance across the globe in every subject.

The Job

Role & Responsibilities :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
 
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.

- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.

- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

- Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.

- Handling incoming queries and building good client relationships.

- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.

- Handing over qualified leads to the sales teams with the objective of closing the sale.

- Maintaining and updating the lead generation database.

- Achieving weekly/monthly targets as set out by the business.

Ideal Candidate :

Key competencies :

 -You have at least 1 year experience within a Customer Service, Inside Sales or Sales Operations/Support role, ideally within the IT Software industry.

- Experience within Area Sales, Multi-country Sales and National Sales would be a strong advantage.

- You have a proven track record of meeting/exceeding your targets.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You pay strong attention to detail and deliver work that is of a high standard

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.