1. Contract review in a comprehensive manner

2. Continuous monitoring of open orders for execution to customer satisfaction.

3. Be a lead-time champion by analysing company lead-time and customer requested lead-time on continuous basis, and identify targets for reducing lead-time.

4. Ensure shipment as per Sales Order, Coordinate with QA head and customer for TPI and ensure PI payment collection before dispatch

5. For Inter Co orders status, give inputs to Export Sales manager

6. Lead, Manage and Mentor a Team of Customer Support/Inside Sales Team

7. Credit Control - AR collection for all domestic orders

Key Responsibilities:

1. To review Contract with AEG and Branch Sales and hand-over to Operations (Hand-over Meeting for key orders) to ensure flawless order booking

2. Co-ordinate with Plant and ensure document submission (both pre & post manufacturing: ABG/PBG/GAD/Spec Sheet/QAP/Status-Reports/Post-order documentation etc.) as per agreed deadline

3. Co-ordinate with Sales/customers to ensure receipt of document approvals within stipulated time

4 Co-ordinate with Operations & QC for Inspection including issuing Inspection Calls (as applicable)

5. Manage the Post Order Change requests, and handle the same appropriately within the plant and with the customers

6. Draw up and present Periodic Sales Plans (Quarterly, Monthly & Weekly) to Planning Department to ensure commitments made to customers are adhered to

7. Provide Material Status and Manufacturing Program updates for backlog orders to Branches/Country Offices/Customers by close interaction with Planning, Materials and Manufacturing

8. Review progress on commercial requirements to be fulfilled by Customers/Branches/Plant, identify and iron out issues early on in the order execution life cycle, including scheduling of Pre-Dispatch Inspections

9. Ensure availability of required commercial documents (like clearances, RP etc.) for the Shipments planned

10. Scrutiny of backlog and advice Operations for prioritizing Customer Orders and monitor adherence to Monthly Sales Plan

11. Host Customer Visits

12. Monitor FG movement

13. Provide Status Reports to Sales periodically

14. Review AR Reports and monitor Collection

15. Take up with Sales/customers for delivery extension, PO amendments etc. wherever applicable

16. Co-ordination with Service Department to address complaints from site

17. Manage registration process for new customers

18. Develop, Update and maintain PTR documents

19. Give inputs to export manager for all Interco orders as mentioned in points 1-18 so as to enable export manager to communicate to various Crane sites