Our client is a leading global provider of communications networks and services with a complete portfolio of telecom network infrastructure solutions. Widely respected for their technology leadership, they are a people-oriented organization that provides a challenging work environment and a clear vision for potential leaders.

We are seeking to identify Sales Operations Specialist for their global sales support centre in NOIDA.

Purpose of the role & key responsibilities

- Sales Enabler; Provide specialized operational support, in close collaboration with Markets/Market Units, such as:

- Support all regular reporting and ad hoc initiatives toward market and MU/GCBTs

- Contribute to performance analytics and business insights (MBRs)

- Funnel/Pipeline & KPIs management

- Strategic AP/LR planning

- Sales process (Hierarchies/Gates/LOA) and tools (sCRM/sCMD)

- Follow-up on CO strategy across market units and BGs, including account plans and market updates

- Sales operations platforms and customer master data guidance, assistance and support

- Assure order intake forecast data quality, integrity and analysis

- Provide appropriate Sales Ops support to the frontline (Key user and first line support), being their main point of contact for processes and tools, by owning, documenting and clearly communicating sales process

- Contribute to digitalization of reporting capabilities, automation and transformation

Required competencies and experience

- Strong skills in understanding sales process, market units- business strategy and analytics requirements / governance

- Strong Salesforce / Analytics / Visualization tools knowledge

- Expert knowledge of Office 365 capabilities

- Good communication and negotiation skills

- Fluent in English language

- Ability to train others on topics and knowledge sharing

- Good to have - Japanese / Korea language skills

Location: Noida, Flexibility to work in shifts

Tool related capabilities: Reporting and Analytics

- sCRM, CMD, Office 365, Excel, Powerpoint, Power BI

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