Recruiter at Benchmark Recruitment
Views:44 Applications:12 Rec. Actions:Recruiter Actions:2
Sales Manager/Customer Success Specialist - Cab Rental Business (4-5 yrs)
- Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions
- Serve as the primary point of contact for customers, looping in other teams as needed to provide exceptional service
- Ensure customers progress through on-boarding in a timely manner to achieve rapid time-to-value with their purchase
- Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options
- Shepherd customers through the renewal process
- Track ownership of client records and data in the CRM
- Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal
- Develop a solid understanding of the Cab Rental industry
- Continue to build skills as a customer success professional, and regularly share best practices with the rest of the CS team
- Facilitate customer escalation resolution.
In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
If interested kindly apply with your updated resume.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
