JOB PURPOSE:

This will be a key role as this person will be in-charge for smooth execution right from enquiry, delivery and receiving payment. S/he will be responsible to bridge the gaps between departments with excellent co-ordination and provide support to the Sales & Marketing team.

Internal/External Co-ordination:

- S/he will act as a bridge between clients, management and Sales & Marketing Team

- S/he will be accountable to timely and accurately respond to each and every in-coming sales inquiry, via telephone and e-mail.

- S/he will be responsible to immediately forward those inquiries to the concerned sales team and aggressively follow up with them on the execution status.

- Handle processing of all orders with accuracy and timelines

- Ensure timely delivery and optimum client satisfaction.

- S/he will be responsible to check and send Quotations, Proforma Invoices and D.O. to all clients

- Co-ordinate with Sales executives to make sales appointments, follow up on orders, tracking leads and customer orders.

Sales Support :

- S/he will fully support the sales team by managing calendars, organizing clients files, documents and communicating client information to the sales executives, management or other staff time to time

- Keep inventory checks of sales/marketing materials (i.e. business cards, product brochures, product samples, etc.).

- Assist the marketing team in preparing and organizing promotional material for events/exhibitions

- Generate new leads and provide customer database to the sales team for converting them into prospective clients

- Monitor receipt of sales reports and ensuring their entry into the CRM

- Analyse sales reports and prepare MIS for Sales Manager's perusal.

- Maintain daily MIS and updating real time data of customers- status

Customer Support :

- S/he will be responsible for all back-office communications with new and existing customers in terms of emails / phone calls and provide after-sales support as required.

- Co-ordinate and ensure all orders are processed in line with customers- requirements till delivery.

- Responsible for follow-ups for payment from clients as per due date.

- Supervise letters and sample parcels for dispatch to clients

- Inform clients of unforeseen delays or problems, or work with sales executives to inform clients of delays.

- Participate in exhibitions and ready to visit customers in and around Mumbai

Other desired skills:

- Good computer skills (MS Office)

- Eye for detail

- Proficiency in English

- Ability to multitask.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.