Entrepreneur at SSV HR Services
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Sales Coordinator/Customer Service Coordinator - FMCG (1-3 yrs)
Sales Coordinator - Operation for the FMCG Company
Role and Responsibilities:
Position: Customer Service Coordinator Segment: HoReCa (Hotels, Restaurants & Caf/Catering) Key
Responsibilities :
1. New Client Onboarding : Assist in the smooth onboarding of new clients, including gathering necessary documentation, setting up accounts, and ensuring all client needs are understood and met.
2. Client Servicing- : Act as the primary contact for ongoing client servicing, managing requests, addressing issues, and ensuring a high level of customer satisfaction.
3. Daily Order Booking & Processing : Book orders daily, confirm details, and coordinate with internal teams to ensure timely and accurate order processing.
4. Single Point of Contact (SPOC) for Client Coordination and Queries : Serve as the main contact for clients, handling all inquiries and providing prompt and effective solutions.
5. Coordination with Internal Teams : Collaborate with internal teams, including sales, marketing, operation and logistics, to ensure excellent service, delivery and client satisfaction.
6. Delivery Coordination : Oversee the delivery process, coordinate with logistics teams, and ensure orders are delivered accurately and on time.
7. Payment Follow-Ups: Track outstanding payments, follow up with clients to ensure timely collection of payments as per agreed credit terms.
8. Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell products to existing clients, enhancing their experience and driving additional revenue.
9. Recording & Maintaining MIS Data : Accurately record and maintain MIS data, including sales records, client feedback and escalations for ongoing analysis and improvement.
10. Reporting and Feedback : Regularly update the sales team and management with reports on client activities, feedback, and market insights to help shape
