- Opportunity within a company with a solid track record of performance

- Opportunity to make a positive impact

- A role that offers a breadth of learning opportunities

Our client is a consumer services company based out of 303-308 Krishna Bhuvan Annexe 22-B Govandi Station Road Deonar, Mumbai, Maharastra, India.

The Job

Role & responsibilities

- Helping the sales team to improve their productivity by contacting customers to arrange appointments, managing schedules, and ensuring all Sales Representatives have high-quality, up-to-date support material.

- Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.

- Assists the marketing department in new marketing campaigns.

- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

- Inputting inquiries, quotations, and orders into CRM system, accurately and as per customer requirements.

- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

- Developing and maintaining filing systems to maintain sales records.

- Respond to complaints from customers and give after-sales support when requested.

- Preparing and submitting reports as directed by the manager.

- Managing customers and give after-sales support when requested.

- Preparing and submitting reports as directed by the manager.

Ideal Candidate

- Preferred candidate profile

Good communication skills (oral as well as written), and knowing the local Language are added advantage

Ability to work as part of a team

Dynamic, organized, service-minded, dedicated, takes responsibility

Able to work with the standard Microsoft tools (Word, Excel, Outlook)