Responsibilities :

- Involves making a high number of calls and sending high volumes of emails.

- Converting calls into an order confirmation and following up with the plant for Quotation and Dispatch.

- Monitor and maintain the customer data in the required formats.

- Coordinating with the Production Department for a timely quotation.

- Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.

- MIS report to be maintained and sent to management daily before EOD.

- Follow up for payment from customers on time to ensure efficient functioning.

- Coordinate with direct marketing and sales team by managing schedules, filing important -documents, and communicating relevant information to the Sales Coordinator.

- Inform clients of unforeseen delays or problems.

- Monitor the team's progress, identify shortcomings and propose improvements.

- Ensure adherence to laws and policies.

- Ensure the adequacy of sales-related equipment or material.

- Store and sort financial and non-financial data in electronic form and present reports.

- Handle the processing of all orders with accuracy and timeliness.

- Coordination with different departments in the organization.

- Maintaining customer satisfaction and feedback forms.

- Any other responsibility as assigned by the management.

Required Skills:

- Excellent and persuasive communication skills.

- Passionate, hard worker, and well organized professional with the power to prioritize and multitask.

- Should exert sound judgment, and discretion and preserve confidentiality.

- Ability to meet deadlines.

- Good liaison with all other department members.

- 3 years experience in sales and customer service.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.