Role and Responsibilities :

1. Attend general enquiries via any communication tools i.e. telephone, email, Skype etc.

- Products related enquiries, new leads and preparing quotation.

2. Verify customer's order :

- Validate prices against agreed buying and quoted selling.

- Liaise with inter-company (IC) on stock availability, delivery lead time, product specification etc. before placing order in system.

3. Coordinating order :

- Counter check purchase order (PO) against order confirmation (OC) and make sure all customer requirement has been fulfill and tally.

- Send OC to customer within agreed working hours.

- Coordinating with customer, internal teams on any matter concerning the order.

4. Process billing/invoicing :

- Adhere to pricing guidelines established by Centre Head.

5. Assist in payment follow up.

6. Assist in resolving customer complaints :

- Gather information related to the complaint i.e. failure description, roll no, affected length, invoice no, pricing, costing etc.

- Coordinating investigation progress with all parties involved until complaint closed.

- Communicating with customers about their experiences with a product or service.

7. Preparing report :

- Ensure reports are submitted on timely basis when requested by Sales or Management team.

8. Assist in updating database in ERP :

- Creating new business partner (BP), update BP details, opening credit application etc.

- Provide accurate, valid and complete information by using the right methods/tools.

9. Administrative work :

- Support in administrative work relating to customer or vendor such as posting, courier arrangement, sample handling, fax-in/out, handling incoming telephone call, filing etc.

10. Managing Assigned Sales Accounts & Order execution :

- Identifies and locates new clients through a variety of methods including networking and cold calls.

- Applies knowledge of the field and product features to match products to the needs of clients.

- Answers inquiries from clients concerning products, their uses, and the industry at large.

11. Others :

- Any ad hoc assignment given by Supervisor, Manager or Sales from time to time

- Sefar employees are responsible for the quality of their work through understanding and fulfilling our customer's requirement.

- Follow Division goals, standards, policies and guidelines.

- Uses all available technology (e.g., email, call, skype, etc.) to support the sales effort.

- Annexure I

Job Description :

Format No - HR-08,

Rev.00,Dt:.01.11.2019

Education :

- Must possess at least Diploma/Graduate

- Bachelor Degree, any field.

Skill/Experience :

- At least 2-3 year (s) of working experience in the related field is required.

- Preferably Junior Executive specializing in Customer service or equivalent

Required language (s) : English, Hindi

- Must be observant, organized, fast learner and skills

- Ability to prioritize duties quickly and effectively.

Authority/Responsibility Level :

- It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.