Role and Responsibilities :

1. Attend general enquiries via any communication tools i.e. telephone, email, Skype etc.

- Products related enquiries, new leads and preparing quotation.

2. Verify customer's order :

- Validate prices against agreed buying and quoted selling.

- Liaise with inter-company (IC) on stock availability, delivery lead time, product specification etc. before placing order in system.

3. Coordinating order :

- Counter check purchase order (PO) against order confirmation (OC) and make sure all customer requirement has been fulfill and tally.

- Send OC to customer within agreed working hours.

- Coordinating with customer, internal teams on any matter concerning the order.

4. Process billing/invoicing :

- Adhere to pricing guidelines established by Centre Head.

5. Assist in payment follow up.

6. Assist in resolving customer complaints :

- Gather information related to the complaint i.e. failure description, roll no, affected length, invoice no, pricing, costing etc.

- Coordinating investigation progress with all parties involved until complaint closed.

- Communicating with customers about their experiences with a product or service.

7. Preparing report :

- Ensure reports are submitted on timely basis when requested by Sales or Management team.

8. Assist in updating database in ERP :

- Creating new business partner (BP), update BP details, opening credit application etc.

- Provide accurate, valid and complete information by using the right methods/tools.

9. Administrative work :

- Support in administrative work relating to customer or vendor such as posting, courier arrangement, sample handling, fax-in/out, handling incoming telephone call, filing etc.

10. Managing Assigned Sales Accounts & Order execution :

- Identifies and locates new clients through a variety of methods including networking and cold calls.

- Applies knowledge of the field and product features to match products to the needs of clients.

- Answers inquiries from clients concerning products, their uses, and the industry at large.

11. Others :

- Any ad hoc assignment given by Supervisor, Manager or Sales from time to time

- Sefar employees are responsible for the quality of their work through understanding and fulfilling our customer's requirement.

- Follow Division goals, standards, policies and guidelines.

- Uses all available technology (e.g., email, call, skype, etc.) to support the sales effort.

- Annexure I

Job Description :

Format No - HR-08,

Rev.00,Dt:.01.11.2019

Education :

- Must possess at least Diploma/Graduate

- Bachelor Degree, any field.

Skill/Experience :

- At least 2-3 year (s) of working experience in the related field is required.

- Preferably Junior Executive specializing in Customer service or equivalent

Required language (s) : English, Hindi

- Must be observant, organized, fast learner and skills

- Ability to prioritize duties quickly and effectively.

Authority/Responsibility Level :

- It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations.