Close coordination with market or customers to get the orders, payment & other statutory document follow up.

- Updating and depositing of Chq/RTGs entries in system of all customers.

- Passing payment received entries and adjusting the same in the system to get reflection in outstanding of the customer account.

- Responsible for the overall order execution process- including planning, forecasting, dispatching, receipt of orders from the customers as per the standard /special discounts as the case may be.

- Proper coordination with all related stake holders (Credit Control team, Supply chain Management) for proper execution and dispatch of all orders of customers.

- Provide a single window contact for customer's /sales team Sales Queries related to (a) Availability of Material (b) Dispatch Information (c) Status of incoming material (d) Other necessary information (payment o/s, Over limit, Over dues, Stock transfers etc.)

- Provide support to the customers in solving their queries & effective handling of the entire Customer complaint resolution system.

- Ensure the availability of material against the orders in co-ordination with Planning, Purchase, Manufacturing and logistics for ensuring dispatches as per customer schedule.

- Tracking of pending orders, updating team accordingly, all information related to balance Cheque, samples requirement of region in coordination with sales team.

- Outbound calls to customers to fetch orders as per desired frequency and the product mix

- Updates to the seniors, supply chain team on the advance plan forecast for the region as per prescribed format before Cut-off times for company dispatch vehicles to Plant.