Urgently looking for Sales consultant @ Pune

Industry : AutoMobile

Basics:Any Bachelor degree

Experience (type of):2-5 years experience is sales (with at least 2 years in automobile sales)

Specialized Knowledge : Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation

Job Designation/Field of Work :

- Reception of customers

- Proper greeting of customer in showroom or field areas

- Introduction of self, offer business card

- Assist customer when the requested salesperson is not immediately available

- Offer refreshment, child care or guidance to other products and services if required

- Analysis of needs and requirements

- Observe customers conversation to find out requests, needs and desires

- Check, discuss and clarify needs by using questioning techniques (open, target and close questions)

- Capture prospect details in Prospect card

- Based on needs analysis, recommend a product that meets requirements

- Provide estimation of product sales process (lead time for product arrival)

- Product demonstration (static and dynamic)

- Able to relate features to advantages and benefits for customers

- Provide proof of the benefits (e.g. test drive, literature and data, etc)

Static demonstration :

- Perform dynamic demonstration/ test drive with planned route and professionalism

- Discuss experiences with customer after static or/and dynamic demonstration

- Presentation of offer

- Present offer of the right match to customers needs

- Present other packages ( accessories packages)

- Discuss and clarify terms and conditions of offer (especially promotional offers)

- Handling of objections/ difficult customer interface/ negotiation

- Argumentation focused on the customer benefits and not on the price (value for money)

- If the salesperson has no solution, communicate with the manager

- Closure of sales

- Prepare all necessary documents

- Explain sales contract, record details properly and review with customer

- Obtain confirmation

- Delivery of new vehicle

- Inform all internal parties of schedule delivery

- Preparation of vehicle deliver documentation

- Inspect vehicle and confirm delivery time with customer

- Present and explain all features of the vehicle, celebrate the delivery of the car

- Obtain receipt of vehicle by customer

- Ensure that the company received the payment

- Introduction to the service advisor

- Follow-up after delivery, build and enhance customer relationship

- Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)

- Collect customer feedback on the overall sales experience and document it in e-deale

- Reminder of service

- Promotion of companys activities in relation to new product launch, car sales campaign and service campaign

- Make the appropriate recommendation which is cost effective to the customer to gain customers trust

- Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)

- Build and expand customer database

- Perform all showroom duties

- Attend sales and marketing activities

- Active prospecting of new customers through direct mailing, cold calls, cold visits/canvassing and referrals

- Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)

- Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)

- Keep track record of walk in, telephone enquiry of customers and prospect

- E-Dealer Updating

- Enter prospect details in e-dealer within 24 hrs of contact with prospect

- Update all the follow-up and test drive details in e-dealer within 48 hrs time

Rajvi Patel (8128883863)
TIGI HR SOLUTION PVT. LTD.

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