- Connect2Clinic (A subsidiary of Alkem Laboratories Limited) is a Clinic Management, OPD Management platform for Doctors, Hospitals, Clinics.

- It helps them to manage patient consultation journeys starting from Patient entry into the system, Doctor generating prescription and invoice. Entire journey happens digitally through the platform. It is offered through the Mobile app and web version.

Essential Duties and Responsibilities :

- Sign-up new doctors onto the platform through self/organization initiatives

- Structured follow-ups to ensure Doctors are on boarded on the platform and using the product

- Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns

- Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns

- Doctor backed view on the platform and digital engagement and suggest further improvements

- Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform

- Ensure platform awareness among doctors and offer quick issue resolution

- Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed

- Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall

- Co-ordinate with product team, do testing of new product launches

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;

- Assist product team to understand customer problems, reproduce them and fix them

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