Sai Infoline - Executive - Customer Care (0-1 yrs)
Customer Care Executive (UK) process
- Response Lead Generation The Customer Support Representative is responsible for handling customer inquiries, complaints, and feedback through various communication channels.
- The representative will be required to provide accurate information about the company's products and services, handle customer issues and complaints, and collaborate with other departments to ensure a seamless customer experience.
- They will also maintain accurate customer records and document customer interactions in the company's CRM system, while suggesting and implementing improvements to the customer support process.
- The successful candidate will have excellent communication and problem-solving skills, ability to work in a fast-paced environment, and prior experience in customer support or a related field.
- They must be familiar with customer support software and be available to work flexible hours, including evenings, weekends, and holidays.
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