HR Recruiter at Safaltek Software Pvt. Ltd.
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Safaltek Software - Technical Support Role (2-4 yrs)
Job Title: Technical Support Engineer (Mid-level)
Location: Safaltek Software Pvt. Ltd. - Sec-67, Netsmartz Square, Mohali
Years of Experience: 2-3 Year of Experience as a Technical Support
Skill Sets:
- Demonstrated experience with Helpdesk/ Desktop Support/ Technical Support within an enterprise environment.
- Extensive experience working with PC software/hardware, networking devices, Windows OS
- Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN).
- The ability to read, write, and speak business level English
- Excellent interpersonal and customer-facing skills
- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu).
Technical Expertise: SQL, and IIS knowledge, Good to have ITIL V4 Foundation, SQL certification.
Specific Requirements: Immediate Joiner.
Relevant Experience:
- 2-3 Year of Technical Support Experience / Product Support preferable.
- No. of concurrent projects (Man months)
Responsibility:
- Flexibly support internal and external customer technical needs to resolution.
- Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer's environment as well as remotely.
- Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
- Accurately detail fixing steps and resolutions using our proprietary ticketing system
- Continuous learning to keep yourself upgraded to latest technological skills in respective technology stack.
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