Job Description

We have Openings for US Health Care Customer Service Representative Management Process. As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for claim purposes.

Qualification: Any Graduate

Experience: 2- 5 years

Responsibilities:

- Manage Inbound& Outbound calls and customer service enquiries

- Management and resolve customer complaints

- Identifying customers- needs, clarify information, research every issue and providing solutions

- Following call centre - scripts- when handling different topics

- Work with the team to resolve issues with good aptitude

- Maintain and prepare activity reports.

- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures

Requirements :

- Previous experience in a customer support role.

- Track record of over-achieving quota

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

Mandatory Skills/Experience :

- Excellent communication skills (written and verbal)

- American accent would be preferable

- Must have healthcare experience

- Candidates must be willing to work in Voice process.

- Willing to work in rotational shifts.

- Candidates applying for Process Executive should have 2+ years of experience in International voice process.

Benefits:

- Competitive salary at par with the best in the industry.

- Flexible and employee friendly environment.

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