About Rippling : 

Rippling is the first way for businesses to manage all of their HR & IT- payroll, benefits, computers, apps, and more- in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees- payroll, health insurance, work computer, and third-party apps- like Slack, Zoom, and Office 365- all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $700M from the world's top investors- including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock- and was named one of America's best startup employers by Forbes (#12 out of 500).

About The Role : 

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute in internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you'll do:

- Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment

- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries

- De-escalate and resolve issues by leveraging platform and industry expertise

- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's payroll needs are met

- Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers

- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

Qualifications:

- Bachelor's degree in any discipline with strong academic performance

- 3 - 7 years of work experience in a customer/client-facing role

- 2+ years experience in Payroll and/or HR administration

- Great at problem-solving with a keen eye for details

- Impeccably organized and able to improve processes

- Stellar written and verbal communication skills

- Flexibility with changing job duties and responsibilities

- Excellent at time management and prioritizing tasks

- Experience with SalesForce, Zendesk, Jira, or related tools

Nice to have:

Understanding of payroll or IT functions

Bachelor's degree in human resources or related field of study

Extensive knowledge of payroll and applicable laws

Fundamental Payroll Certification (FPC) certification credentials, Certified Payroll Professional (CPP) certification credentials, or other relevant industry certification

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