RIMS - Client Relationship Manager (2-5 yrs)
Responsibilities
- Handling existing customer & providing post-sales support
- Coordination with client & sales for smooth functioning
- Maximizing revenue by up-selling incremental solutions
- Responsible for renewal & retention
- Handling client issues and provide support achieving highest level of customer satisfaction
Requirements
- Exceptional written, verbal, phone and presentation skills
- Minimum 1 year of experience in client servicing/key account
- Problem-solving, Excellent active listening skills
- Handles Rejection well
- Customer focus and result oriented approach
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