Rigel Networks is an end to end IT Service company having more than 12 Years of global presence in US, UK, Australia and India.

We are ISO Certified, Nasscom Member, Kentico Bronze partner and Microsoft certified gold partner.

Company Name : Rigel Networks

http://www.rigelnetworks.com/

Industry : IT Software Services and Solutions/BPO

Shift Timings : US Shift

Designation : Customer Support Executive

Job Description :

- Assigning hardware service jobs to technicians

- Search & Locate qualified technicians online, Nearest to customer area.

- Daily coordination with technicians & end customers, Maintaining End to end Transaction of Reports

- Negotiating rates within given budget and Meeting SLA's in Timeline.

- Maintaining rapport with technicians

- Following scripts & standard guidelines & Achieving daily targets

- Will be working in US Shift, Handling calls for dispatching purposes in a queue system

- Open up calls to be dispatched and determine what type of service is needed by the customer

- Follow up with Client Relation Specialist and technician as needed via telephone or email

Skills :

- Excellent verbal & written communication skills

- Possess strong convincing & negotiation skills

- Knowledge of different time zones (US Shift Time zones)

- Desired Basic understanding of Hardware technologies

- Email Etiquettes

- Willing to work for international BPO

- Candidate from English Medium or having good experience in International Voice Process (Night Shift) will be preferred

Omkar Dave
HR Recruiter
990-440-9933

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.