IT Recruiter at Rigel Network
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Rigel Network - Executive - Customer Support (1-5 yrs)
Title : Customer Support L1
Department : Service Delivery India - NOC - UMM Support - Command - SLM-Voice Support
Location : Mumbai
No of Positions: 4
Good To Have Skills :
- Customer Service, Confidence
Must Have Skills : Communication Skills, Customer Service, Teamwork
Experience Level : 1 - 3 Years
Job Description :
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective teams if needed for further support.
External Skills And Expertise :
Required skills :
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
