About us :

- Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team have extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automates conversations across voice, email, chat, social, WhatsApp and enhancing customer experience.

- If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard working engineers to join our Machine Learning team to develop newer out of the box solutions and who are ready to take on big challenges.

About the role :

- Is your goal to build relationships based on trust which results in happy, passionate, loyal customers and colleagues?

- We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.

- You will build and maintain strong professional relationships with our customers with the support of Business Development Managers and the Implementation team to coordinate operational tasks.

- This is a highly collaborative role, which requires excellent organizational skills, clear communication, and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?

- Maintain a detailed knowledge of Rezo.AI offering and the impact they can create for our customers.

- Coordinating and maintaining a detailed list of all tasks and communication with the client

- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

- Scheduling client and internal meetings including follow ups.

- Assisting the onboarding team for any new business set up activity that might arise from accounts

- Assist with customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.

- Proactively spot and correct any issues that could affect customer satisfaction or retention

- Help BDM drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.

External Skills And Expertise :

- Strong customer service background, follow-up, and organizational skills.

- 0.5-2 years of experience in a customer-facing role. SaaS experience would be a benefit.

- Bachelor's degree in IT/Computer Science. A Masters degree in Business Administration would be a benefit

- Diplomacy, tact, and poise under pressure when working.

- Excellent personal presentation and communication skills & strong client servicing skills.

Life at Rezo.AI :

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance

- Go on company-sponsored offsites,and blow off steam with your work buddies!

Perks & Benefits :

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship

- Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

www.rezo.ai

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