Assistant General Manaager - HR & Admin at Reve Systems India Pvt Ltd
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REVE Systems - Manager - Customer Success (3-6 yrs)
- Bachelor's/ Master degree (MBA- Marketing/Sales)
- Exceptional communication skills, highly organized, collaborative and detail oriented
- 3+ year's customer success or account management experience in a SaaS or software company
- Proven track record of working in a customer facing role, results-driven mentality, with a bias for speed and action
- Experience of working with Live Chat/ Messaging/ Communication or similar web engagement platform useful but not essential
- Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
- Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
- Comfort in a startup environment we move quickly and wear many hats in a dynamic environment
- Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms
Job Responsibility:
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful roll-out of REVE Chat to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as REVE Chat advocates (e.g. testimonials, case studies)
- Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
- Represent the voice of the customer to inform our sales process and product roadmap Business
- Experience working with large enterprise customers
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