Retention Account Associate

About Company :

It is India's leading social commerce platform which enables entrepreneurs to sell online as well as on WhatsApp, Facebook & Instagram with zero investment by providing an online store in less than 2 minutes. Established merchants, as well as budding entrepreneurs including housewives, college students & young graduates, can put up their own products or resell from an extensive range of products available on the widely trusted Supply platform. The mobile app has enabled lakhs of sellers across India to sell online seamlessly within minutes by providing end to end order processing, inventory management, pan-India logistics (including cash on delivery), payment support, and a wide-range of supply.

Location : Mumbai

Experience : 1 - 2 Years

Job Description :

- Establish and maintain a professional relationship with the Sellers.

- Coordinate with various teams so that the customer's expectations are met.

- Continue their assessment of a Seller's needs and business objectives.

- Help develop initiatives to increase Seller's satisfaction and retention.

- Responsible for all the phases of renewal sales process - proactively contacting Sellers with expiring contracts, generating renewal quotes, ensuring renewals are complete, and maintaining customer contact regularly throughout the year.

- Manage a Seller's projects from beginning to end.

- Take a Sellers's requirements and assist with plans to meet those requirements.

- Maintain high Seller's retention rates through the development of strong relationships with customers.

- Leverage the renewal activity to promote incremental product sales

- Follow up with customers that do not respond within designated time frames

Qualifications and Skills:

- Minimum 1-2 years of Experience in Retention role especially from E-commerce

- Should be well versed with Excel

- Excellent verbal and written communication skills.

- Work well under pressure and commit to deadlines.

- Have excellent people skills and intuitive to customer's business needs.

- Be well-groomed and presentable.

- Calmly deal with customer complaints and issues.

- The ability to work independently and within a team.

- Good PC and software skills.

- Basic accounting and/or technical knowledge.

Working Days : 6 Days a Week (10:00 AM to 7:00 PM)

Job Nature : Full Time

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